'FREE' UK SHIPPING ON ORDERS OVER £74.95

FREQUENTLY ASKED QUESTIONS

SIZE CHART:

To make ordering easy, our sizes align to 'Off The High Street Sizing' see our SIZE CHARTS.

What is BATTLE WORN STYLE?

We print our designs in our signature 'Battle Worn' style, this means they have Slightly Distressed Artwork, with a Super Soft and Comfortable Feel. They're just like your 'Old Faithful' Tour T-Shirts, that you've never had the heart to bin.

Our No DRAMA Guarantee…

The way we see it, we have no business asking for your next order, unless you are satisfied with your last! So, to make sure we meet your expectations, we back every purchase with our 'No Drama' Guarantee.

You can buy from Veterans, knowing that our gear is guaranteed for normal wear/tear and defects in manufacturing. So, if you are not completely satisfied, we will provide a refund or exchange on any item within 30 day’s receipt of purchase. Please see the returns procedure below.

What Payment Methods can I use?

We accept Clearpay, Klarna (coming soon), Paypal, Apple Pay, Google Pay, Amazon Pay and most major international Credit and Debit Cards.

What if I am lucky enough to have a Discount Code?

Just enter your unique (single use) code in the ‘Discount Field in the checkout. If you forget to do so, we regret we are unable to override and backdate this process.

What Is Your Production Lead Time?

Everything that leaves our workshop is 'Made To Order' and we aim to complete the manufacturing of your order within 3-4 days, however during busy/promotional periods it may take slightly longer. During the production time, your order status will show as 'awaiting fulfilment'. Once your order has been produced and fulfilled, your order status will change from 'awaiting fulfilment' to 'shipped'. Once your order is shipped, you will receive an email notification with your tracking number. 

How Long Is Delivery?

Delivery Is Tracked 24, Once Dispatched.

 

How will you ship my order?

Once your item is completed your orders are dispatched by Royal Mail Tracked 24, so don’t forget to add your phone number and email to your order, so that we can automatically forward you your tracking details. 

With Royal Mail Tracked 24 your parcel will be scanned and tracked in 5 locations, and you will be informed by Royal Mail regarding its progress on its way. You can track your parcel by following this link and inputting the tracking number here: TRACK YOUR ORDER

Do you ship Internationally and what’s the timeline to arrive?

Yes, we ship Internationally daily! EU should arrive within 3-5 working days and other ROW destinations within 4-10 working days. We use International Signed For which requires a signature on delivery.

Please note: When you buy online from another country/outside of the EU, VAT must also be paid, just as if you ordered goods that are already located within your country/EU. Your postal operator or courier may collect the VAT from you on delivery.

Is UK & BFPO Shipping really FREE?

Hell Yeah! We offer automatic FREE UK & BFPO Shipping on all orders £74.95 or over (after any discounts, coupons or offer codes are deducted}

UK / Royal Mail 24hr / Orders £74.95+ / Free Shipping

What are your Standard Shipping Prices?

UK / Royal Mail 24hr / £4.45
Ireland / Royal Mail Tracked / £9.95
ROW / Royal Mail International / £12.95

What is your Return Procedure?

We offer a ‘No Drama’ Guarantee, easy return policy on unworn and unwashed clothing. These can be returned for a full refund (excluding shipping), just contact us via: CONTACT OUR TEAM

Incorrect, Faulty or Missing item in my order, what do I do?

We want to sort out any issues with incorrect items straight away, just contact us via: CONTACT OUR TEAM

Customer Service Hours

Monday - Friday 0900 to 1600 GMT