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Exchanges & Returns

Q: What are your terms for Exchanges and Refund Return?

It is our Mission to provide you with High Quality Gear, made by Proud Veterans and delivered with Exceptional Customer Service.

The way we see it, we have no business asking for your next order, unless you are satisfied with your last! So make sure we meet your expectations, we back every purchase with our 'No Fuss' Guarantee.

You can buy with confidence, knowing that our gear is guaranteed for normal wear / tear and defects in manufacturing. So if you are not completely satisfied, we will provide a refund, or exchange any item within 14 days receipt of purchase.

We believe the true measure of our company is how we treat our customers. So, with every order, we make this promise to you – the Best Manufacturing, the Best Quality, the Best Service Guaranteed.

EXCHANGES: Any item requiring exchanging for a different size, must be returned with the original invoice/shipping document (or full contact details and order number), clearly stating the new size requirment.

REFUND RETURNS: An Authorisation Number MUST be obtained by PRIOR to returning the defective item back to ForceWear for a refund. The RA# can be requested for by email, or via Facebook Private Messenger.

 

Q: How are payments made?

All payments are made through our secure online payment gateway.

You can pay via a PayPal account, or by any of the major international Credit or Debit Cards.

 

Q: Why do we use PayPal for payments?

Protection: When you pay with PayPal you get full protection for your purchases at no extra cost, as well free returns if you preregister with Paypal.

Privacy: No payment details are held by our site and all other personal details are not shared, so your sensitive information is always kept private.

Security: PayPal uses, AVS, CVV2 checks and 128-bit encryption, to protect your information.

 

Q: What is your Pricing Policy?

We try to make sure that the prices on our website are accurate, but it is possible that an error may occur. If we discover an error in pricing of the goods in your order we will inform you as soon as possible using the contact details you supplied us and give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you within 48hrs we will treat the order as cancelled). In the event of an order being cancelled, any payment already made for the goods will be refunded in full.

 

Q. What is your Offers Policy?

All offers are available while stocks last. If we are unable to supply a particular item, which you have ordered, or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money that you have paid.

 

Q: What is a Deactivated Firearm?

A deactivated weapon is a real firearm which has been altered in such a way that it is no longer capable of discharging any bullet, missile or other projectile. UK deactivated weapons will have been submitted to one of two Proof Houses (Birmingham and London) in order to check that they have been correctly deactivated to UK specifications. If this is the case they are stamped accordingly and have a deactivation certificate issued. This clearly states what the weapon is and records its serial number. This certficate provides evidential proof that the weapon is no longer a firearm in the eyes of the law and that it is perfectly legal for an individual to own. The Home Office has recently released a statement to clarify UK law with regard to legally deactivated firearms. This statement can be viewed on the DWA (Deactivated Weapons Association) website (www.ukdwa.org)

 

Q: Who can buy or own a UK Deactivated Firearm?

The simple answer to this question is just about anyone who resides in mainland UK over the age of 18. Although they are legal in some other EU countries, we do not supply deactivated firearms outside the UK. Within the UK, we can only supply post 1995 deactivated weapons. NO FIREARMS AUTHORITY OR CERTIFICATE IS REQUIRED FOR OWNERSHIP IN THE UK MAINLAND.

 

Q: Agreed Terms When Buying a Deactivated Firearm?

When buying a Deactivated Firearm from us you are agreeing to our terms and conditions you are over 18, a UK Resident and that it is legal for you to purchase replicas or blank firers under the terms of the VCR Act.